2018-9 - Workforce Information Management Systems

On behalf of the Mayor’s Workforce Development Board (MWDB), the Detroit Employment
Solutions Corporation (DESC) is seeking proposals from qualified applicants to provide the
following products and services (these are explained in more detail in Section II below):
1) A system, customized for the workforce development industry, that supports DESC’s most
critical business areas including:
a) Service Delivery Functionality (including case management, participant tracking,
workflow support, and operations management tools);
b) Operations Integration with Finance;
c) Reporting;
d) Business Services and Job Placement;
e) Grant / Contract Management;
f) Customer Engagement;
g) Stakeholder Engagement
2) A proven implementation methodology that is specific to Workforce Development entities
3) Proven data migration processes and tools to support migration from multiple DESC sources
4) A proven process for specifying, developing, and testing interfaces without disrupting the
business
5) Process for ongoing support