GHS is seeking sealed proposals from interested and qualified parties experienced in providing 24/7 CRISIS PHONE AND TEXT LINE FOR BEHAVIORAL HEALTH. These services will be provided to clients residing in Genesee County, Michigan. The purpose of the 24/7 Behavioral Health Crisis Phone and Text Line is to implement staffed telephonic and text message crisis and referral support for behavioral health emergencies, 24 hours per day, 7 days per week, 365 days per year, for citizens of Genesee County. The goal is to provide a fully integrated crisis service system that utilizes a problem-solving approach and that markedly increases access to a comprehensive range of person-centered, recovery-oriented, and trauma informed crisis management and avoidance services.
The Phone and Text Crisis Line is an integral part of the overall GHS crisis safety net, both for active consumers of GHS services, as well as for the community at large. The Crisis Line service will integrate and coordinate with other established components of the existing GHS crisis safety net, including but not limited to the mobile Crisis Team, 24/7 clinical service teams, and contracted hospital providers. These services will provide opportunities to meet individuals' emergent behavioral health needs while serving them in the least restrictive setting and preserving community integration. During normal business hours, the GHS Customer Services responds to all callers though, depending on the demand, may warm-transfer crisis calls to the 24/7 call and text line. The majority of crisis calls are received after normal business hours but the expectation is for the Crisis Line Service to be fully operational and to meet all service requirements 24 hours per day, 7 days per week, 365 days per year.
