RFP-17-2271 - Scheduling Software

Summary of Specifications:
AAA 1-B seeks to implement a web-based, call center management software solution, in order to establish a regional one-call-one-click center to improve citizens’ abilities to access transportation. The agency seeks a web-based, software solution, with the specific goals to improve customer service by implementing a tool designed to manage data, accept reservations via the phone and web, allow for manual, semi-automated and automated scheduling of trips and dispatch trips to partner providers. Also, by implementing a web-based, automated scheduling and dispatching software solution, the agency hopes to expand and improve current brokerage operations while maintaining or increasing efficiency and measurable service delivery.