The City of Albany is requesting fixed price proposals with the intent of awarding a contract for computer-aided dispatch (CAD), mobile data system (MDS), Law Enforcement Records Management System (LERMS), and a Fire Records Management System (FRMS) to be utilized in the public safety answering point (PSAP) and by emergency responders in the field.
The City expects that the CAD, MDS, LERMS and FRMS, often referred to as the solution or system throughout this Request for Proposal (RFP), be commercial off-the-shelf (COTS) products currently deployed, and in use in jurisdictions of comparable size and scope. The solution sought under this RFP must be multi-discipline (e.g., police, fire, and EMS). Beta systems or systems that are undergoing major functional changes or enhancements are not acceptable for the solution sought in this solicitation. Although the City is interested in implemented solutions with a proven track record of reliability and capable of processing considerable transaction volumes, that does not preclude Respondents from submitting optional proposals that may utilize emerging technologies.
The successful Respondent(s) shall be capable of providing a fully integrated operational turnkey solution that is highly configurable, includes implementation services of project management, configuration, installation, training, testing, cutover/operational support during go-live and ongoing maintenance/support of the solution. Respondents must propose a solution maintenance plan that meets the City’s expectations for response and restoral times, including system updates, upgrades, and necessary services to keep the systems and interfaces functioning at optimal performance levels. MWBE certified vendors are encouraged to submit proposals.
