RFP-DCP-32-19 - Queueing / Ticketing System

     The Dutchess County Clerk’s Office (“County”) is seeking proposals from qualified vendors for a customer services queuing/ticketing system (“System”) to replace the existing system currently utilized by the office. There are currently two locations that utilize a queuing system and both units would be replaced. 
      The successful vendor will provide the software system, install the system at multiple work locations, provide specialized hardware (i.e. ticket printers, displays) troubleshoot the system to insure it is operating properly, provide initial training to County employees, provide and execute regular software updates as they become available, and provide on- going technical support to all software system users and supervisors for the life of the system installation.