RFP-RC-2023-028 - CENTRAL ALARM SERVICES FOR THE COUNTY OF ROCKLAND 44-CONTROL AS SPECIFIED

PURPOSE OF REQUEST FOR PROPOSAL (RFP)
The purpose of this RFP is to inform the private sector of a potential business opportunity to establish a contract  with a central alarm station that will provide a state of the art monitoring operations software and hardware platform with a level of redundancy that accepts and processes automatic commercial fire alarms and that then is capable of being displayed for signal processing in all of the dispatcher stations in both of the County of Rockland’s 44-Control Communications Primary and Secondary Centers operated by the Sherriff’s Department.  The operators at the central station will not monitor these alarms on their screens on a day-to-day basis except in an emergency situation where the County’s center(s) may be temporarily out of service.
 
SHERIFF COMMUNICATION DEPARTMENT MISSION STATEMENT
The Sheriff's Communications Division will continue to serve the public and assist public safety agencies by use of modern communications equipment and techniques to enhance the delivery of Emergency Services.  As a participant playing a key role in the County's E-911 Network, we will strive to meet the demand for professional promptness and efficiency which the system requires to function.  Efforts to continue training and secure funding through grants will be pursued vigorously.
 
BACKGROUND
Using the radio moniker "44 Control" the Sheriff’s Communications Division is solely responsible for the dispatching of Fire Departments throughout Rockland County including receiving commercial fire alarms directly into the Communications Division and taking 9-1-1 calls.  The Division then dispatches tone and voice messages to 26 volunteer fire departments resulting in excess of 8200 dispatches a year.
 
At the current time, Rockland County Communications Center (44-Control) is monitoring approximately 4100 – 4200 commercial fire alarm accounts monthly. 
 
The County of Rockland previously issued Request for Proposal’s in 2009 and 2015 which were awarded to USA Central Station Alarm Corp.  The current contract ends December 31, 2018.  Response shall include the necessary timeline needed to “Go Live”. 
 
The County of Rockland is looking to partner with a private sector central alarm station in order to expand our current capabilities.  The Supplier central station organization shall be a Listed as a "Central Station Protective Signaling Services, UUFX" entity by Underwriters Laboratories as continuing evidence of compliance with NFPA requirements for central station facilities ANSI / UL 827, "Standard for Safety Central-Station Alarm Services" and be in full compliance with ANSI / UL 1981, “Standard for Central-Station Automation Systems”. The Supplier shall also maintain an equivalent UUFX second central station facility as a live redundant facility to the primary central station.
 
Failure to maintain the UUFX listing on both facilities will nullify this contract immediately.