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Basic Information

Reference Number

0000359907

Issuing Organization

County of Ulster

Owner Organization

Ulster County

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-UC24-026

Title

ITSM / ESM PLATFORM & IMPLEMENTATION

Source ID

PU.AG.USA.1031.C13796676

Details

Location

United States, New York, Ulster County

Delivery Point

Ulster County

Purchase Type

Term: 01/01/2025 12:00 AM EST - 06/30/2026 12:00 AM EDT
Option: Four one-year extensions

Piggyback Contract

Description

Ulster County is seeking proposals from qualified vendors for the implementation of an Enterprise Service Management platform. The platform should be capable of meeting our organization's IT Service Management (ITSM) needs and align with ITIL 4 standards from demand to value. The platform should support a wide range of capabilities, including but not limited to Incident and Problem Management, Service Catalog, Knowledge Management, Change, Release & Configuration Management, Collaboration, and Self-Service Portal.

Dates

Publication

08/08/2024 04:39 PM EDT

Question Acceptance Deadline

08/27/2024 11:59 PM EDT

Questions are submitted online

Closing Date

09/06/2024 04:00 PM EDT

Contact Information

Frances Wu

8453403408

frwu@co.ulster.ny.us

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Please refer to bid documents including Attachment A.