The Town of Rotterdam, New York is seeking managed information technology services and advanced engineering support, with a minimum of 3 years continuous work for a municipal agency, including law enforcement and justice court, to manage and direct our network, hardware, software and all other technological implementations for a twelve month period, with the option to renew for an additional 12 month period. The primary objective of the RFP is to secure a vendor who will providehardware and software support and maintenance, help desk services, planning of upgrades, implementation and all necessary work to ensure that the Town of Rotterdam, including Police Department and Justice Court remain fully operational. Hours of requested service are primarily 8:00 a.m. to 4:30 p.m., Monday through Friday, however the police department operates 24 hours a day, 365 days a year and there may be instances that will require immediate after hours support. These criteriawill be considered when submitting a competitive proposal. A proposal shall detail a response time no greater than one hour for remote support and no greater than two to four hours for on-site and after hours support. In the case of an emergency, a proposal shall detail the bidder’s ability to physically respond to the department within one hour. It is estimated that an advanced engineer will be utilized an average of 8 hours a week. Approximately 90% of police department and justice court technology initiatives shall require the engineer to be physically on site to access hardware and implementations, while approximately 10% may be handled remotely.
